Support Resources
Our support section contains extensive resources for helping you solve problems and get the most out of your AppGate Product.
New login for Customers
Customers can login with the first 4 characters of their license key as username and password.
Contacting AppGate Support
Support e-mail: support@appgate.com
When contacting AppGate Support we appreciate if you can provide as much information as possible.
Describe the issue as detailed as possible and include relevant screen shots etc. of error messages.
AppGate server version, e.g AppGate version 8.2
AppGate client type and version, e.g Installed AppGate client 8.1.3
Client platform OS - e.g Windows XP, SP2, Vista, MacOSX 10.5 etc
Output of the AppGate server log when the problem appears.
Site info script output. (/opt/APPGserv/bin/siteinfo)
If there is a problem with a specific application, that application's name, version etc - e.g Internet Explorer 7.0, Firefox 3
Name, e-mail and phone number of the contact person
The more information you include, the faster we will be able work on the problem. We will answer your e-mail as soon as possible. We give priority to problems that are critical to production.
If you need to send sensitive data, this pgp key may be used to encrypt it: 2048bit pgp key
Over the phone
AppGate Support can also be reached via telephone. Full support staff is available during office hours, 9.00 - 17.00 MET/Stockholm.
Support phone number: +46 31 7744369 (If urgent, please also send an e-mail to support@appgate.com).
Customers with an extended 7x24 support contract should use this phone number too.
Support engineers on call attends this phone number and its voice mail. If possible, the engineer will help to solve the problem directly over the phone. If the problem is of such nature that it cannot be solved immediately, appropriate resources will be allocated to this problem according to the support contract.
If you are planning to do major work on your Appgate system outside Swedish office hours please let the support office know in advance. This will allow us to plan ahead and maybe answer some of your questions or worries before you run into any problems.
Outside Swedish office hours.
Only applicable if you have a valid 7x24h support contract.
Please note that office hours are: 9.00 - 17.00 MET (Stockholm)
On call support engineers attends +46 31 7744369 and its voice mail. If urgent, please also send an e-mail to support@appgate.com.
Mindterm Support
If you are running MindTerm for personal use or under the Limited Commercial Use license please refer to the documentation, source code and the mailing lists.
Customers who have a Mindterm Site or OEM License will have to sign a separate Support agreement to be eligible to utilize the AppGate support organization and to receive signed applets as they become available.
If you have purchased a Commercial license and have a valid support contract you can contact mt-support@appgate.com. Note that this address is only for organizations with a valid support agreement.
Please contact us via our Contact Form for more information regarding MindTerm support agreement.
Receive information from AppGate
AppGate will also provide critical information via e-mail, such as important security information along with less critical information such as release information.
Please sign up for our "red-alert"-mail and info-mail by sending us an e-mail to support@appgate.com with information detailing whom at your site needs the critical information "red-alert" and who needs the less critical information "info".
Support information and downloads
- Known issues
- Security issues and the solutions.
- Answers
- Answers to a variety of question regarding the AppGate products.
- Download
- Downloads of upgrades and various AppGate related programs.
- Guides
- Guides to administrative tasks.